Total Quality Management(TQM)

Total Quality Management or TQM is an integrative philosophy of management for continuously improving the quality of products and processes.

TQM functions on the premise that the quality of products and processes is the responsibility of everyone who is involved with the creation or consumption of the products or services offered by an organization.


In other words, TQM requires the involvement of management, workforce, suppliers, and customers, in order to meet or exceed customer expectations.

At its core, Total Quality Management (TQM) is a management approach to long-term success through customer satisfaction.

In a TQM effort, all members of an organization participate in improving processes, products, services and the culture in which they work

Considering the practices of TQM as discussed in six empirical studies, it was identified the nine common TQM practices as:

cross-functional product design
process management
supplier quality management
customer involvement
information and feedback
committed leadership
strategic planning
cross-functional training
employee involvement


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