Mintzberg's 10 Managerial Roles
INTERPERSONAL | Figurehead | Performs ceremonial and symbolic duties such as greeting visitors, signing legal documents. |
| Leader | Direct and motivate subordinates, training, counseling, and communicating with subordinates. |
| Liaison | Maintain information links both inside and outside organization, use mail, phone calls, meetings |
INFORMATIONAL | Monitor | Seek and receive information, scan periodicals and reports, maintain personal contacts |
| Disseminator | Forward information to other organization members, send memos and reports, make phone calls |
| Spokesperson | Transmit information to outsiders through speeches, reports, memos |
DECISIONAL | Entrepreneur | Initiate improvement projects, identify new ideas, delegate idea responsibility to others |
| Disturbance Handler | Take corrective action during disputes or crises; resolve conflicts among subordinates; adapt to environmental crises |
| Resource Allocator | Decide who gets resources, scheduling, budgeting, setting priorities |
| Negotiator | Represent department during negotiation of union contracts, sales, purchases, budgets, represent departmental interests |